Frequently Asked Questions

Answers to common questions about our services

General Questions

How do remote services work?

We connect to your device using secure, encrypted remote tools. You maintain full control and can disconnect at any time.

Do you work with both Windows and macOS?

Yes — we support Windows, macOS, Android, and iOS devices.

How do I pay?

You can pay using Stripe or PayPal. Each service page includes both payment options.

Diagnostics & Devices

What is included in a diagnostic?

We check performance, errors, malware, storage health, and system stability. You receive a full report with recommended fixes.

Can you fix my device remotely?

Many issues can be fixed remotely. If physical repair is needed, we will tell you exactly what is required.

Do you work with older devices?

Yes — we support older laptops, desktops, and mobile devices.

Cybersecurity

What is a cybersecurity assessment?

A full review of your digital footprint, accounts, devices, and security posture.

Do you help secure cloud accounts?

Yes — we secure Google, Microsoft, Apple, and other cloud platforms.

Is my information safe?

Absolutely. We use encrypted tools and never store your data.

Payments & Refunds

Do you offer refunds?

If a service cannot be completed, we offer partial or full refunds depending on the situation.

Can I pay after the service?

Payment is required before remote sessions begin.

Do you accept business payments?

Yes — we support business invoices and recurring service agreements.