Master Service Agreement
Last Updated: July 2026
1. Scope of Work
Services are provided based on the specific project scale, architectural complexity, and diagnostic results. Operational scope vectors may alter dynamically depending on deep technical findings during a session.
2. Estimates
Financial quotes or repair windows are rough assessments and are not final or binding until complete hardware evaluations or diagnostics are finished.
3. Client Responsibilities
Clients are required to offer authentic account details, timely infrastructure access authorizations, continuous device power states, and open communications to ensure safe remote workflows.
4. Work Completion
A technical engagement is verified as completed when specified project parameters are finalized, or when our engineering processes have exhausted all reasonable technical solutions for a compromised device.
5. Additional Work
Any technical support, administration, or physical configurations requested outside the baseline parameters of the original ticket will require updated fees or secondary scheduling.
6. Payment Terms
Upfront retainer transactions or flat service fees are required before diagnostic deployment runs, consulting hours, or remote sessions begin.
7. System Disclaimers
All operations are handled entirely on an "as‑is" structural baseline. TECH IT EASY IT SERVICES LLC is not responsible for third‑party system software vulnerabilities, network latency anomalies, or unexpected mechanical degradation of aging client machinery.